Support & Grievances
Contact and grievance officer
- Support
- support@trystardm.com · or in the app: Profile → Help
- Grievance officer
- Krishan Singhal · krishan@riffy.pro
- Response times
- We acknowledge complaints within 24 hours and resolve them within 7 days.
- Operator
- Krishan Singhal, sole proprietorship, trading as "StarDM"
- Address
- SCO 113, New Grain Market, Shahbad, Haryana 136135, India
- GSTIN
- 06JWHPS4326D1ZD
Last updated: [DATE OF PUBLICATION]
Contact us
| For | Contact |
|---|---|
| Help with the app, subscriptions, payments, refunds | support@trystardm.com (placeholder), or in the app: Profile → Help |
| Complaints, privacy requests, takedowns (Grievance Officer) | krishan@riffy.pro |
| Creators | support@trystardm.com (placeholder) with "Creator" in the subject |
Operator: Krishan Singhal, sole proprietor, trading as "StarDM"
Registered address: SCO 113, New Grain Market, Shahbad, Haryana 136135
GSTIN: 06JWHPS4326D1ZD
Website: trystardm.com
Grievance Officer
As required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended in February 2026) and the Digital Personal Data Protection Act, 2023:
Name: Krishan Singhal
Email: krishan@riffy.pro
Address: SCO 113, New Grain Market, Shahbad, Haryana 136135
Timelines
| Type of complaint | What we do |
|---|---|
| Any complaint | Acknowledge within 24 hours; resolve within 7 days |
| Impersonation of a person, or intimate / sexual images of a person (including fake or AI-altered ones) | Remove or disable access within 2 hours of receiving the complaint |
| Privacy rights requests (access, correction, erasure, nomination) | Acknowledge within 24 hours; complete as soon as possible and within the time the DPDP Rules allow |
What to include
- your name and the phone number on your account (or, if you're not a user, how to reach you);
- what happened, and when;
- the creator involved, and a screenshot if you have one;
- for takedowns: what content, and why it's about you or harmful.
If you're not satisfied with our response, you can escalate to the Data Protection Board of India for privacy matters, or the Grievance Appellate Committee under the IT Rules.
Report a message in the app
- In the chat, long-press the avatar message.
- Tap Report.
- Choose a reason: Offensive, Sexual, Harmful, Wrong info or Other, and add a note if you like.
- Tap Send. You don't have to leave the app.
Our safety team reviews reports. The creator never sees your report or your messages.
Block: long-press a message → Block to hide that creator's avatar and stop notifications.
Common questions
Is the creator reading my messages? No. You're chatting with the creator's AI avatar, made with them. The creator never sees your messages or who you are.
Is the voice real? Calls and voice notes use AI voice, a clone of the creator's voice made with their consent, and are labelled "AI voice".
How do I unsubscribe? Profile → My subscriptions → Manage → Unsubscribe. Access continues to the end of your paid week.
How do I get a refund? See our Refund & Cancellation Policy.
How do I delete my account? In the app: Profile → Delete account. On the web: trystardm.com/delete-account.
How do I reset what an avatar remembers about me? Profile → My subscriptions → Manage → Reset this avatar's memory.
If you're struggling
If you're having thoughts of self-harm or are in distress, please reach out now:
- Tele-MANAS (free, 24×7, Government of India): 14416 or 1-800-891-4416
- Emergency: 112
The AI avatar isn't a counsellor, but it will point you to help.