Shipping & Delivery Policy

Last updated: [DATE OF PUBLICATION]

StarDM is run by Krishan Singhal, sole proprietor, trading as "StarDM", registered address SCO 113, New Grain Market, Shahbad, Haryana 136135.

1. Digital service only, no physical shipping

StarDM sells digital subscriptions to chat with AI avatars of creators. We don't sell or ship any physical goods, so there are no shipping charges, couriers, delivery addresses or delivery tracking.

2. Delivery: instant access

When your payment succeeds, your subscription is active immediately in the StarDM app and at trystardm.com, on the account (phone number) you used to pay.
If you typed a message before paying, it's sent automatically once the payment goes through.
Pro audio calls are available as soon as you subscribe to or upgrade to Pro.

3. Service area

StarDM is available to users in India aged 18 or older.

4. If access doesn't appear

Payment confirmations from UPI or banks can occasionally take a few minutes.

Close and reopen the app, or pull down to refresh.
Make sure you're signed in with the same phone number you paid with.
If access hasn't appeared within 30 minutes, email support@trystardm.com (placeholder) with your phone number and payment reference. If you were charged and we can't give you access, we refund you in full (see our Refund & Cancellation Policy).

5. Contact

support@trystardm.com (placeholder) · Grievance Officer: Krishan Singhal, krishan@riffy.pro