StarDM Terms of Use (for fans)

Last updated: [DATE OF PUBLICATION]

These terms are an agreement between you and Krishan Singhal, a sole proprietor trading as "StarDM" (we, us), registered address SCO 113, New Grain Market, Shahbad, Haryana 136135. They cover the StarDM app and trystardm.com. By creating an account you agree to these terms, our Privacy Policy, our Community Guidelines and our Refund & Cancellation Policy.

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1. What StarDM is, and what is AI

StarDM lets you chat with AI avatars of real creators, made with them.

• AI: the avatar's chat replies, and the avatar's voice in audio calls and voice notes. The voice is a clone of the creator's voice, made with their written consent, and is always labelled "AI voice". Every call starts with a short spoken note that you're talking to the AI avatar.
• Not AI: the creator's photos, name, bio and Instagram link are the real creator's own, uploaded by them. We never generate or edit images of a creator.
• The creator is not typing. The creator does not read your messages, listen to your calls, or see who you are. Creators only see how many subscribers they have and what they've earned.
• The avatar speaks in the creator's style from a persona the creator approved. It can still get things wrong. Don't treat anything an avatar says as a statement, promise or opinion of the real creator, or as professional advice.
• The avatar can't meet you, call you outside the app, share contact details, or pass messages to the creator.

2. Who can use StarDM

• You must be 18 or older. You confirm this when you sign up. If you're under 18, don't use StarDM. We will suspend accounts we believe belong to a minor.
• You need an Indian mobile number that can receive an OTP.
• One account per person. Don't share your account or let anyone else use it.
• You are responsible for keeping access to your phone and account secure.

3. Plans and prices

Subscriptions are per creator, weekly and renew automatically until you unsubscribe.

Plan	Price (per creator, per week)	Includes
Basic	₹299	Unlimited text messages; you can send photos and voice notes; the avatar replies with text and AI voice notes
Pro	₹499	Everything in Basic, plus audio calls with the AI avatar

• Prices include 18% GST.
• "Unlimited" means there's no message quota for normal personal use. See Fair use (section 7).
• A creator may choose not to offer Pro.
• We may change prices with at least [7 days'] notice before your next renewal. If you don't agree, unsubscribe before the new price applies.

4. Free trial

• New fans get 10 free messages with one creator: the first creator you message.
• The trial is limited to one per phone number and one per device. To enforce this, we keep a one-way hash of your phone number and device identifier, even after you delete your account (see the Privacy Policy).
• The trial doesn't include calls. Unused trial messages have no cash value.

5. Paying and renewals

5.1 How you can pay

• In the app: Google shows a payment choice screen. You can pick Razorpay (UPI AutoPay or card) or Google Play.
• On the web: you can also subscribe at trystardm.com. It's the same account (you sign in with the same phone number) and the same subscription in the app.

5.2 Razorpay: one mandate for all your subscriptions

• The first time you subscribe, you approve a UPI AutoPay or card e-mandate in your UPI or bank app. The mandate has a ceiling of ₹1,000 per debit.
• One mandate covers all your creator subscriptions. Each creator subscription is a separate weekly debit on it.
• Pre-debit notice: your bank or UPI app sends a notice between 3 AM and 4 AM IST on the day before each renewal, showing the amount and date.
• Debit: the renewal is debited at least 24 hours after the notice, early on the renewal day. Your new week starts when your old week ends, not when the debit happens, so you don't lose hours.
• You can also pause or revoke the mandate from your UPI or bank app at any time, as the RBI E-Mandate Framework allows. If you revoke it, renewals will fail and your subscriptions will end after any grace period.

5.3 Failed payments

If a renewal fails, we retry for up to 3 days. Your access continues during those 3 days. If all retries fail, the subscription ends and the chat locks until you subscribe again.

5.4 Google Play

If you chose Google Play, Google charges you and Google's terms apply to the payment. Renewals, failures and cancellation follow Google Play's subscription rules; the plan rules in these terms still apply to what you get. Some refunds on that path are handled by Google.

6. Upgrading, downgrading and unsubscribing

• Upgrade Basic → Pro: takes effect immediately. You pay the prorated difference for the rest of the current week (₹200 × days left ÷ 7, rounded to the nearest rupee), as a one-time payment. From the next renewal you pay ₹499 a week.
• Downgrade Pro → Basic: takes effect at the next renewal. You keep Pro until then.
• Unsubscribe: anytime, in Profile → My subscriptions → Manage → Unsubscribe. Your access continues to the end of the week you've paid for, then the chat locks. There's no separate auto-renew switch: unsubscribing is how you stop renewals.
• Your chat history stays in your account after a subscription ends, unless you delete it.

Refunds are covered in our Refund & Cancellation Policy.

7. Fair use

StarDM is for personal, human conversation. To keep it fair and working for everyone:

• Audio calls (Pro): up to 30 minutes per day per creator. The avatar will wrap up near the limit.
• Misuse protections: if we detect automation, scripts, spam, repeated or pasted text, or use designed to burn through the service (for example extremely high message rates), we may slow replies, shorten replies, or pause the service for that account. There's an absolute ceiling of 2,000 avatar replies per day per creator chat, far above normal use.
• We may route some replies to different AI models to keep the service running.
• Accounts using bots or automation may be blocked.

Fair-use measures don't entitle you to a refund unless the law requires one.

8. Your content and behaviour

• You keep any rights you have in what you send. You give us a limited licence to store, process and transmit it (including to our AI and speech providers) to run the service, keep it safe and meet legal duties.
• Follow our Community Guidelines. In short: no sexual content, no harassment or threats towards creators or anyone, nothing illegal, no attempts to break or trick the AI, no sharing of other people's personal data, and no use by anyone under 18.
• Don't record, publish or pass off avatar replies or AI voice as the real creator's words or voice. Don't use them to impersonate the creator.
• Don't copy, scrape, reverse-engineer or resell the service.

9. Safety, moderation and reporting

• Messages are checked automatically for safety. Some replies may be withheld or replaced.
• If you seem to be in crisis, the avatar will step out of character and share support resources, and our safety team may review the conversation.
• Flagged conversations and a small sample of chats may be reviewed by StarDM's safety team, as the Privacy Policy explains. Creators never see them.
• Report any avatar message: long-press it → Report. You can also Block a creator's avatar.
• We may suspend or close accounts that break these terms, the law, or the Community Guidelines, or that we reasonably believe belong to a minor.

10. Creators leaving or pausing

• If a creator deactivates, new subscriptions and renewals stop. You keep access until your paid week ends. If the creator returns, renewals may resume (we'll notify you first).
• If a creator deletes their profile, all subscriptions to them end and unused days are refunded automatically to your original payment method.
• If a creator withdraws consent for their AI voice, calls and voice notes for that avatar stop. See the Refund Policy for how affected Pro subscriptions are handled.

11. Deleting your account

You can delete your account in the app (Profile → Delete account) or at trystardm.com/delete-account. This deletes your profile, chats, voice notes and avatar memory and stops future renewals. We keep only what the Privacy Policy says we must keep (trial-lock hashes and payment and tax records). Deleting your account doesn't by itself give a refund for the current week (see the Refund Policy).

12. Availability and changes

• We try to keep StarDM running, but we don't promise it will always be available or error-free. We may change, add or remove features.
• We may update these terms. If a change is material, we'll tell you in the app before it takes effect. If you keep using StarDM after that, the new terms apply; if you don't agree, unsubscribe and stop using it.

13. Disclaimers and liability

• The AI avatar is for entertainment and companionship. It is not a substitute for medical, mental-health, financial or legal advice. If you need help, contact a qualified professional or, in an emergency, call 112. For mental-health support, Tele-MANAS is free on 14416 or 1-800-891-4416.
• To the extent the law allows, StarDM is provided "as is", and our total liability to you for any claim is limited to the amount you paid us in the [30 days] before the claim. Nothing here limits liability that can't be limited under Indian law, including under the Consumer Protection Act, 2019.
• We aren't responsible for delays or failures caused by events beyond our reasonable control, including failures of banks, UPI, payment providers or app stores.

14. Indemnity

If you break these terms or the law and someone makes a claim against us because of it, you agree to cover our reasonable losses, to the extent the law allows.

15. Law, disputes and grievances

• These terms are governed by the laws of India.
• Please contact us first: most problems can be fixed quickly. Our Grievance Officer's details and timelines are on the Support page.
• Courts at [CITY] have jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.

16. Contact

• Support: support@trystardm.com (placeholder)
• Grievance Officer: Krishan Singhal, krishan@riffy.pro
• Address: SCO 113, New Grain Market, Shahbad, Haryana 136135